BubbleAI Labs Support Policy

1. Scope of Support:

• We provide technical support for issues related to the use of our plugins in Bubble.

• Support includes assistance with installation, basic configuration, and troubleshooting common errors.

2. Custom Plugin Development:

• We offer custom plugin development services to meet the specific needs of your project.

• If you need a custom plugin, contact us to discuss your requirements and receive a quote.

3. Support Methods:

• Knowledge Base: Access detailed articles and step-by-step guides.

• Live Chat: Available Monday to Friday, from 9:00 a.m. to 6:00 p.m. (GMT-5).

• Support Tickets: Submit a ticket through our system, and we will respond within 24 business hours.

4. Response and Resolution Times:

• We strive to respond to all inquiries within a maximum of 24 business hours.

• Resolution time depends on the complexity of the issue, but we aim to resolve most cases in less than 48 hours.

5. Exceptions and Limitations:

• We do not provide support for advanced customizations or custom plugin development unless contracted as an additional service.

• Support does not cover issues caused by unauthorized code modifications or conflicts with other plugins.

6. How to Contact Us:

• Email: support@bubbleailabs.com

• Live Chat: Available on our website.

• Tickets: Access our ticketing system from the support section.

7. Copyright and Usage:

• All content provided in the knowledge base and during support is the property of BubbleAI Labs and is protected by copyright.